Curse

Slabby · May 01, 2009, 04:09 PM // 16:09

Is a 'ticket' the same as a 'question' on the NCsoft site ?
I don't really want my keys going live...

Painbringer · May 01, 2009, 04:18 PM // 16:18

Quote:

Originally Posted by Slabby

Is a 'ticket' the same as a 'question' on the NCsoft site ?
I don't really want my keys going live...

Yes when you submit a question you get a number assigned to it thats your ticket.

Gli · May 01, 2009, 04:24 PM // 16:24

What I can't get my head around is how so many people on this thread (and similar ones) post about their own particular complications and how things got resolved anyway. Happiness all around.

Why is there no uniformity in how these things get resolved? I've provided them with more than what some players are claiming they could provide, and they're giving me a cold shoulder. Are these players lying? Is NC support just very inconsistent? Is this the result of US Support being more easygoing than European support about this situation? Am I just unlucky? What's going on?

Anyway, I'm not impressed.

Karate Jesus · May 01, 2009, 04:25 PM // 16:25

Quote:

Originally Posted by Slabby

Is a 'ticket' the same as a 'question' on the NCsoft site ?
I don't really want my keys going live...

No. Those are just general questions that we presume someone sent them. The truth is, they're probably a general reconstruction of an issue a lot of people have had. Don't worry, they wont post your info.

Hey, has anyone else had this issue. My GW account was linked to my NCSoft and now, after all the website changes, it's no longer linked. I've already submitted a ticket and they're working on it, but still.....that's weird.

What I can't get my head around is how so many people on this thread (and similar ones) post about their own particular complications and how things got resolved anyway. Happiness all around.

Quote:

Originally Posted by Gli

Why is there no uniformity in how these things get resolved? I've provided them with more than what some players are claiming they could provide, and they're giving me a cold shoulder. Are these players lying? Is NC support just very inconsistent? Is this the result of US Support being more easygoing than European support about this situation? Am I just unlucky? What's going on?

Anyway, I'm not impressed.

I'm not impressed either. They responded very quickly after I submitted my ticket with what they believed was an answer. The problem is that the GM only read the title and assumed my issue was the same as everyone else's. When I responded, explaining the differences in what she told me and my situation, she just quit responding. I haven't heard back in at least 3 days.

Gli · May 01, 2009, 07:02 PM // 19:02

Quote:

Originally Posted by Karate Jesus

They responded very quickly after I submitted my ticket with what they believed was an answer. The problem is that the GM only read the title and assumed my issue was the same as everyone else's. When I responded, explaining the differences in what she told me and my situation, she just quit responding. I haven't heard back in at least 3 days.

That sounds very much like my situation. I got a very quick initial response, but it didn't even touch upon my real problem. So I explained again, in great detail. Four days later I got my next response, from a different GM, asking me for information I don't have because I never made an NCsoft account (which I already explained twice by then). It's again a few days later now, and still nothing new. Oh well, perhaps monday.

rohara · May 01, 2009, 11:51 PM // 23:51

awesome, their response to my query about this error:

"The Guild Wars® account cannot have this upgrade applied to it. The account may already have the maximum number allowed of this feature or it might not yet be eligible for this feature."

was to reset my passwords on all my accounts even though i didn't ask them to, and i still can't apply the upgrade to my account. really? come on now.

aaje vhanli · May 02, 2009, 01:25 AM // 01:25

Thanks to gmail, I was able to search and find my plaync email with my account username.

Now that I can login, however, it says I haven't subscribed to any games (which I'm sure I did!) and when I try to re-add the serial numbers it says they are "invalid"...

This is ridiculous.

Rebelor · May 02, 2009, 02:12 AM // 02:12

I am now thoroughly annoyed, i sent them the initial e-mail and got a response.
The response was give us all this info name, address and keys, ect. I reluctantly provided it considering it was an unsecured internet. I got the response------your e-mail wasn't formatted properly. I am so blessed with dealing with dumb-asses.

martinross · May 02, 2009, 12:00 PM // 12:00

There is a link in the email, that states 'To avoid e-mail delays, you can click this link to update your question using our support site.' Try to use that one instead, it worked for me.

aptco09 · May 02, 2009, 03:06 PM // 15:06

Sounds like everyone is having the same issues..If it's not straight forward they seem to be at a loss to resolve.

After 3 separate Email reply (from different GM ) I got a fourth 3 days ago ....

" Thank you for updating us!

I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible. "

and no reply since.

Minako Sawai · May 03, 2009, 02:32 AM // 02:32

Be sure to quote the entire message each and every time so there is a complete transcript of what you've said and their responses. That will help whichever support person that gets it, assuming they'll actually read it. That is why I singled out Bridgette (or Julie, the helpful message lists both actually) for being the only support person that actually read my messages and was thus able to send the exact information I needed to get things working.

If you are having problems getting help via email (like the standard "we reset your password"), the first response I got from support did mention:

"If you don’t have this information, please reply and include a phone number where we can reach you and a convenient time for us to call, and we'll do our best to help solve the problem."

So, you might try replying again with just that info and keep doing it until you get some help? Worth a shot. At the very least I'd keep sending something once a day if they aren't responding.

Anon-e-mouse · May 03, 2009, 03:27 AM // 03:27

In my case I got the storage update for my main GW account. But I am completely and utterly unable to add any more accounts to the PlayNC account, so they can get the storage pane as well.

After a couple of mails, and a password reset I WASN'T ASKING FOR AND DIDN'T NEED, I get an 'escalated' reply giving me step by step instructions on how to add another GW account.

The only problem is, I ALREADY TOLD THEM IN THE ORIGINAL E-MAIL, that I'd already followed those instructions and it didn't work (and still doesn't). And yes the account details of the GW's account were entered correctly.

ARGH!!

The Little Viking · May 03, 2009, 09:41 AM // 09:41

well, its been 10 days sinse the actual update.. and I still cant get the free storage. I have put in several tickets on the issue, and each time all i get is a response saying that my password has been reset to xxx. When i get to the store and go through the proper motions, i get "this account is already linked etc...". On every support ticket have have emphasized that I do not know a log in name or a password sinse nether my game log in or the password the tell me works...let alone the fact that i have never had an account at this place. Im just hoping that with time they will make it so those of us that are STILL having problems can eventually get the storage. Why does it seem so wrong to have so much trouble for something that could have been so simple to implement into the update? Maybe NOT simple, but who ever took the time to put in the little gift box in the storage, could just as easily (maybe not as easily) put in the open storage tab, or made it so we had to talk to the agent....Oh well.. just ranting. Forgive me please.

xmfd · May 03, 2009, 12:54 PM // 12:54

Quote:

Hello Adam,

Thank you for contacting the Guild Wars Support Team.

I am escalating your ticket to our Guild Wars senior staff members to assist you further. Due to the high volume of tickets, response times may be delayed. Once they have reviewed your question, one of them will contact you shortly.

Regards,
GM Jessica
The Guild Wars Support Team

Haven't heard from them since :/

Slabby · May 03, 2009, 01:32 PM // 13:32

An extra storage tab isn't even worth it. I'm sick of all this BS witch NCsoft support !

distilledwill · May 03, 2009, 01:57 PM // 13:57

I actually drunkenly contacted them one night trying to explain my situation, then I submitted a ticket the next morning. They emalgamated the two tickets, told me my account name and reset my password - very prompt, to the point and useful. I have no qualms.

felinette · May 03, 2009, 04:04 PM // 16:04

Quote:

Originally Posted by Anon-e-mouse

After a couple of mails, and a password reset I WASN'T ASKING FOR AND DIDN'T NEED, I get an 'escalated' reply giving me step by step instructions on how to add another GW account.

Would you mind sharing those steps? I'm in the same position--trying to add additional GW accounts to my NCSoft account, but I keep getting "Invalid Serial No." I want to make sure I'm doing it the right way before opening a ticket.

Anon-e-mouse · May 04, 2009, 12:31 AM // 00:31

Quote:

Originally Posted by felinette

Would you mind sharing those steps? I'm in the same position--trying to add additional GW accounts to my NCSoft account, but I keep getting "Invalid Serial No." I want to make sure I'm doing it the right way before opening a ticket.

Start copy/paste ---
If you would, please go to the Guild Wars section of the NCsoft Store, select Xunlai Storage Pane and click on the Buy Now button. You will then be given the option to choose a Guild Wars account already integrated in your NCsoft account or to "Link & Select Account". The second option will allow you to integrate a Guild Wars game account into the NCsoft account. There will be no need to enter your access keys at all.

Please keep in mind this will work for every account that is not integrated already into an NCsoft account.
End copy/paste ---

After all my ranting above, the answer to my problem was actually on the wiki. My GW password was 16 characters long. The PlayNC website password box is apparently limited to 14 characters. And therefore they won't match.

I had to change my GW's password to a shorter one, but once I had done this, I was able to link the accounts fine.

felinette · May 04, 2009, 03:13 AM // 03:13

Quote:

Originally Posted by Anon-e-mouse

Start copy/paste ---

Thank you so much!

That worked for me. I was trying to link my other account through the Account Management "Use a Serial No." I find it interesting that if you're "buying" something, it's easy to link your account without access keys. There doesn't seem to be an easy way to do it, otherwise.

Slabby · May 04, 2009, 03:17 PM // 15:17

So I just send a second ticket and this is what I got :

Hello xxx,

I have combined all information regarding your issue on this single support ticket. The City of Heroes Support Team will respond to this ticket to provide assistance.

WTF, city of heroes ???? C'mon you got to be kidding me.